If you are using a VPN or virtual network bridge (like those from VMware), try disabling them temporarily. ODIS needs to see a "physical" adapter to lock the license. 4. Disable Antivirus and Windows Defender
If not, ensure you have the version of Java recommended by your specific ODIS release (usually Java 8). Final Fix: Cleaning the License Folder unable to determine the hardware id for this computer odis
Check if the ODIS installation folder contains its own "jre" folder. If you are using a VPN or virtual
Navigate to the hidden folder: C:\ProgramData\Offboard_Diagnostic_Information_System_Service . Find the license.dat or license folder. Delete the existing license file. unable to determine the hardware id for this computer odis