Do you have your or an Adobe ID associated with the software to help narrow down the recovery options?

If you do not already own a perpetual license for CS6, you cannot purchase a "verified" serial number from Adobe anymore. Attempting to use "keygen" tools or "crack" serials found online is highly discouraged as these often contain malware and fail Adobe's background verification checks. 3. Deactivating and Reinstalling

Reinstall the software and enter your 24-digit verified serial number when prompted. Important Warning on "Verified" Serials Online

Using unauthorized keys for professional work can lead to licensing audits for businesses. Modern Alternatives