Ensure your camera's firmware is compatible with V3.0; very old devices (pre-2015) may require a different reset method involving serial numbers. Troubleshooting Common Issues
If you are looking to manage your Hikvision devices or perform a password reset, here is a comprehensive guide to understanding and using the Hikvision XML file generator tool Version 3.0. What is the Hikvision XML File Generator Tool? hikvision xml file generator tool ver 3.0 download
A dialog box will appear. Select the "Export" option to generate the XML file. Save this file to a folder on your desktop. Ensure your camera's firmware is compatible with V3