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Despite the shift from paper memos to Slack messages and AI-generated emails, the core psychology of communication hasn't changed. Murphy’s work focuses on the , which serve as a checklist for any professional interaction:

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Herta A. Murphy’s insights provide a timeless framework for professional excellence. Whether you are reading a physical copy or a digital version, mastering the 7 Cs will make you a more influential and efficient communicator. Despite the shift from paper memos to Slack